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eArmyU FAQs

What is eArmyU?
In 2001, the U.S. Army launched one of the most innovative online learning programs in the world–eArmyU. The Army Continuing Education System (ACES) is designed to offer eligible Soldiers the opportunity to work toward a college degree or certificate anytime, anywhere. eArmyU revolutionizes Army Education through state-of-the-art online learning. As of 1 April 2006, the eArmyU Web site known as www.eArmyU.com is accessed from GoArmyEd at www.GoArmyEd.com. GoArmyEd is a one-stop location for Soldiers to manage their college education and Tuition Assistance (TA) benefits. GoArmyEd is a dynamic portal that automates many Army Education Center paper-based processes, enables TA usage to be tracked, and Student Record information to be viewed anytime and anywhere. GoArmyEd is where Soldiers request TA for all classes including eArmyU classes. There are no longer any paper TA forms.

Currently, eArmyU is available to all Soldiers, but the services Soldiers receive as part of the eArmyU enrollment vary (as detailed below);

  • All Soldiers enrolling in eArmyU classes will have applicable class fees waived.
  • Only those Soldiers, who are in a current eArmyU Technology Package (Laptop) Participation Agreement at the point of course enrollment, will receive the bundled services, that is, course materials (books), Internet Service Provider (ISP) access, and academic tutoring.
  • Soldiers, who are not in a current eArmyU Technology Package (Laptop) Participation Agreement, will not receive the bundled services and must purchase their own course materials, to include books. These costs will not be covered by Army Tuition Assistance.


Both include these GoArmyEd services:
  • 24/7 Helpdesk and Army Education Counselor support
  • Access to online classes “anytime, anywhere,” even as duty stations change
  • Soldier Quick Start Training

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What does eArmyU offer eligible Soldiers?

  • Over 140 certificate and degree programs provided fully online
  • 25 regionally-accredited colleges and universities
  • Work toward an online college degree or certificate anytime, anywhere. All degree programs are from Servicemembers Opportunity Colleges (SOC)
  • eArmyU schools offering graduate programs must be members of SOC
  • eArmyU schools offering undergraduate certificates, associate, or bachelor’s degrees must also be members of SOCAD
  • Common application
  • Limit academic residency requirements
  • Two-way guaranteed credit transferability among eArmyU schools
  • Maximum award of credit for military training and experience and non-traditional learning (e.g., MOS, NCOES, testing, distance learning, certification, and licensure).
  • Unlimited online tutoring services (Laptop Soldiers only)
  • Soldier Quick Start Training
  • 24/7 Helpdesk and Army Education Counselor support


Currently, eArmyU is available to all Soldiers, but the services Soldiers receive as part of the eArmyU enrollment vary (as detailed below);

  • All Soldiers enrolling in eArmyU classes will have applicable class fees waived.
  • Only those Soldiers, who are in a current eArmyU Technology Package (Laptop) Participation Agreement at the point of course enrollment, will receive the bundled services, that is, course materials (books), Internet Service Provider (ISP) access, and academic tutoring.
  • Soldiers, who are not in a current eArmyU Technology Package (Laptop) Participation Agreement, will not receive the bundled services and must purchase their own course materials, to include books. These costs will not be covered by Army Tuition Assistance.

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Who is eligible to enroll in eArmyU?

Currently, eArmyU is available to all Soldiers, but the services Soldiers receive as part of the eArmyU enrollment vary (as detailed below);

  • All Soldiers enrolling in eArmyU classes will have applicable class fees waived.
  • Only those Soldiers, who are in a current eArmyU Technology Package (Laptop) Participation Agreement at the point of course enrollment, will receive the bundled services, that is, course materials (books), Internet Service Provider (ISP) access, and academic tutoring.
  • Soldiers, who are not in a current eArmyU Technology Package (Laptop) Participation Agreement, will not receive the bundled services and must purchase their own course materials, to include books. These costs will not be covered by Army Tuition Assistance.

eArmyU Laptop Option status:
The eArmyU Laptop Option is no longer available for new enrollments. If the Army is able to reinstate the eArmyU Laptop enrollment option at some future date, Soldiers will be made aware of any change through their local Army Education Centers and through notice on GoArmyEd.

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What is the Pre-enrollment Readiness Profile (PReP) assessment and why should I take it?

PReP is a Web-based assessment tool that evaluates how ready, willing, and able a Soldier is to succeed in online learning. PReP evaluates technical skills, study skills, and independent learning preferences and produces an individually-tailored Readiness Profile for each Soldier. PReP is accessed, completed, and scored entirely online, and provides access to skill-building exercises to help prepare learners for online success. When Soldiers complete the PReP assessment, the results are posted to the Soldier’s Student Record. Both the Soldier and the Army Education Counselor may review and discuss.

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At which locations can Soldiers enroll in eArmyU?

The eArmyU Laptop Option is no longer available for new enrollments.


Soldiers may enroll in eArmyU classes wherever they are stationed by logging onto GoArmyEd at www.GoArmyEd.com. Soldiers new to GoArmyEd click on the “New Users” link at the top of the public page. Complete all requested information in the “New Users” link and follow the directions provided to complete enrollment in GoArmyEd.


New user accounts must be activated by an Army Education Counselor.


Currently, eArmyU is available to all Soldiers, but the services Soldiers receive as part of the eArmyU enrollment vary (as detailed below);

  • All Soldiers enrolling in eArmyU classes will have applicable class fees waived.
  • Only those Soldiers, who are in a current eArmyU Technology Package (Laptop) Participation Agreement at the point of course enrollment, will receive the bundled services, that is, course materials (books), Internet Service Provider (ISP) access, and academic tutoring.
  • Soldiers, who are not in a current eArmyU Technology Package (Laptop) Participation Agreement, will not receive the bundled services and must purchase their own course materials, to include books. These costs will not be covered by Army Tuition Assistance.

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How do I access eArmyU ?

Log in at www.GoArmyEd.com Soldiers enter their user name and password in the GoArmyEd Log In located in the upper right hand corner of the public view.

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Which colleges and universities offer eArmyU classes?

eArmyU classes are offered by 25 higher education institutions. For the most up-to-date listing of eArmyU education partners, click the link below. Classes are listed in the online Class Schedule.

eArmyU Colleges


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What degrees and areas of study may Soldiers pursue through eArmyU?

A full range of programs and courses are offered through eArmyU to meet the diverse needs of Soldiers. Following is a list of the certificate and degree programs currently available.

Colleges and Programs

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Can Soldiers receive credit towards a degree for military training and experience?

Yes. If Soldiers have a Student Agreement established with any of the SOCAD member schools, they are guaranteed that eArmyU schools follow the American Council on Education (ACE) guidelines for awarding maximum credit for military experience and training. The SOCAD Student Agreement (SA) specifies credit awarded for prior learning and any remaining credits required for degree completion.

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Can Soldiers receive credit toward a degree for academic testing, like the College Level Examination Program (CLEP)?

Yes. If Soldiers have a Student Agreement established with any of the SOCAD schools, they are guaranteed that participating eArmyU schools accept American Council on Education (ACE)-recommended minimum scores with associated recommended semester hours for the award of credit. This policy applies to CLEP, Defense Activity for Non-Traditional Education Support (DANTES), Subject Standardized Test (DSST), Automotive Service Excellence (ASE) certification tests, and Excelsior College Examinations (ECE).

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What is academic residency?

Academic residency refers to the number of course credits a student must take with the home college to be eligible for a degree. Most SOCAD institutions require that Soldiers take a minimum of 25 percent of the total credits needed for the completion of their degree at the home college. If a SOC institution offers 100 percent of an undergraduate degree online, that institution may require active duty Servicemembers to take 30 percent of that degree program to obtain residency.

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Why is a Degree Progress Report important?

The Degree Progress Report is an unofficial electronic listing of the academic requirements needed to complete a degree. The Degree Progress Report assists in identifying academic courses and experience that may be accepted in transfer by the home college and helps Soldiers identify requirements they have or have not yet met towards their degree/goal.

The Degree Progress Report is a dynamic document which is refreshed each time a Soldier completes a course, receives credit for military experience, or successfully completes an approved academic test with a participating school. Soldiers and ACES Counselors may view the Degree Progress Report on GoArmyEd.

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How should Soldiers notify their home colleges of previous military training?

Soldiers pursuing eArmyU degrees, must request academic transcripts from all colleges and universities previously attended and have them forwarded to their home college. However, it is not necessary to request Army/American Council on Education Registry Transcripts System (AARTS) transcripts when pursuing an eArmyU degree. When Soldiers enroll in eArmyU, the AARTS transcript data is transferred automatically to the designated eArmyU home college.

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What financial support do Soldiers receive when they enroll in eArmyU?

All eligible Soldiers receive 100 percent TA up to the established semester hour cap and tuition ceiling.

The services Soldiers receive as part of the eArmyU enrollment vary (as detailed below):

  • All Soldiers enrolling in eArmyU classes will have applicable class fees waived.
  • Only those Soldiers, who are in a current eArmyU Technology Package (Laptop) Participation Agreement at the point of course enrollment, will receive the bundled services, that is, course materials (books), Internet Service Provider (ISP) access, and academic tutoring.
  • Soldiers, who are not in a current eArmyU Technology Package (Laptop) Participation Agreement, will not receive the bundled services and must purchase their own course materials, to include books. These costs will not be covered by Army Tuition Assistance.

Army Education Counselors can provide more information or clarification on financial support and recoupment requirements.

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What rules apply for Soldiers using Army TA?

Army TA policy is described in AR 621-5 and applies to all TA usage.

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Do Soldiers have access to support and advisors or is eArmyU a "self-study" program?

Soldiers, who are in a current eArmyU Technology Package (Laptop) Participation Agreement, receive comprehensive support from a variety of sources before and during enrollment in the program. Specifically, they have access to four levels of support:

  • eArmyU Level - Army Education Counselors, eArmyU Program Mentors (PMs) (laptop enrollees only), IBM Student Support Services, and the 24/7 GoArmyEd Helpdesk serve as sources of information on eArmyU program requirements and features.
  • Degree Level - Army Education Counselors and PMs (laptop enrollees only) work with campus points-of-contact (POC) to advise Soldiers on degree requirements. Once enrolled in eArmyU, Army Education Counselors may also help Soldiers select and enroll in degree programs appropriate to their interests and academic level.
  • Course Level - Instructors serve as the primary source of support for Soldiers in a given class, but PMs (laptop enrollees only) work proactively with Soldiers identified by their instructors or by prior performance as being behind pace. Online tutoring services are available and–for some courses–instructors and/or course tutors will provide multiple services, including reviewing class work, conducting online review sessions, and providing individualized remediation, when necessary.

    Soldiers, who are in a current eArmyU Technology Package (Laptop) Participation Agreement, have access to the library services provided by his or her home college. These resources may include online journals and publications, research guides and databases, and online tutorials and information resources. In addition, all eArmyU Soldiers may access a select group of special libraries through the Digital Army Library Service. The Army Library Program's worldwide network of academic, research, technical, general, and special libraries provides the Army community access to a selected group of Web resources via the Digital Army Library Service. The virtual reference desk, research tools, reading room for professional military education, databases, and links to Web-based library catalogs are accessible 24/7. The Web address is: http://www.libraries.army.mil/.
  • Subject Level - Course-level support is augmented by a state-of-the-art student services network that offers assistance and instruction at every point throughout the eArmyU system, including 24/7 tutoring services from SMARTHINKING.com. SMARTHINKING provides live, online, just-in-time tutoring and academic support that permits complex tutoring for core courses such as mathematics, statistics, calculus, chemistry, economics, accounting, and Spanish. In addition, the Online Writing Lab (OWL) offers academic assistance in writing for all subjects, including English for speakers of other languages, business and technical writing, academic and creative writing, brainstorming, pre-writing and grammar research tools.

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What online learning tools for success do eArmyU students, who are in a current eArmyU Technology Package (Laptop) Participation Agreement at the point of course enrollment, receive?

Soldiers, who are in a current eArmyU Technology Package (Laptop) Participation Agreement at the point of course enrollment, receive the resources and tools they need to perform as online learners. These include:

  • State-of-the-art eArmyU Laptop (eligible enlisted Soldiers only)
  • Pre-enrollment Readiness Profile (PReP) assessment
  • Internet Service Provider (ISP) account
  • Program Mentoring (laptop enrollees only)
  • GoArmyEd Quick Start and Soldier Training
  • Online academic tutoring
  • Course materials (books)
  • 24/7 GoArmyEd Helpdesk
  • SMARTHINKING tutoring services
  • Online Writing Lab (OWL) grammar and composition resources

Soldiers, who are in a current eArmyU Technology Package (Laptop) Participation Agreement and enroll in an eArmyU class at the point of course registration, receive a free ISP account. However, Soldiers are responsible for obtaining and paying for local telephone service, which includes any per-minute charges that apply in some overseas locations, such as Germany and Korea.

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What if Soldiers encounter technical problems?

For assistance with technology questions:

  • Create a Helpdesk Case 24/7
  • Call the GoArmyEd HelpDesk – 800-817-9990
  • Hours of Operation
    • Monday thru Friday: 7:00 AM to 7:00 PM Eastern Time
    • Saturday and Sunday: Closed

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May Soldiers still participate in eArmyU if they have a Permanent Change of Station (PCS)?

Yes. By design, eArmyU allows eligible Soldiers to obtain a college certificate or degree regardless of duty station. Over 61,000 Soldiers PCS from the eArmyU installation where they enrolled in the program. Soldiers who PCS while enrolled in eArmyU should contact their new Army Education Center or visit the Web page at www.GoArmyEd.com and ensure their GoArmyEd account information (address and telephone) is up-to-date.

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May Soldiers go on terminal (transitional) leave while enrolled in eArmyU courses?

Soldiers enrolled in eArmyU classes who intend to go on terminal (transitional) leave prior to separating from active duty should contact an Army Education Counselor to determine the impact of transitional leave on tuition assistance usage. Deactivation from the GoArmyEd portal occurs when Soldiers out-process through the Army Education Center. Soldiers are not able to enroll in eArmyU classes after deactivation. Soldiers who are still enrolled in eArmyU classes at the time of out-processing have 30 days to complete class requirements or be required to reimburse tuition costs. Policy reference for Army TA is AR 621-5.

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When do eArmyU Participation Agreements expire?

All eArmyU Participation Agreements are fulfilled when the terms of the contract are met. In most cases that means when Soldiers have achieved the educational goal (certificate or degree) they selected when they first enrolled in eArmyU, or when they have fulfilled the semester hour requirement. Eligible Soldiers may continue taking eArmyU classes after they fulfill the terms of their participation agreement, but will not receive the bundled services and must purchase their own course materials, to include books. These costs will not be covered by Army Tuition Assistance. Soldiers must contact an Army Education Counselor to select a new educational goal. The eArmyU Service Remaining Requirement (SRR) for laptop enrollees becomes part of the Soldier’s personnel record in the Integrated Total Army Personnel Database (ITAPDB) and is tracked until fulfilled.

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Where do Soldiers go if they have more questions?

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Last Updated: 10/18/2007