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Having issues logging in with your Common Access Card (CAC)?
 
REMINDER: You can still log in to GoArmyEd using your user name and password.

If you are experiencing issues logging in to GoArmyEd with your CAC, please follow the steps below.

  1. Ensure that you are using the Internet Explorer (IE) browser (version 11) to access GoArmyEd.com. Other browsers (Firefox, Chrome, Edge) are not compatible with CAC login to GoArmyEd. Please be aware that in Windows 10 the icon for Edge is very similar to the icon for Internet Explorer.

  2. Be sure that GoArmyEd is removed from your Compatibility View Settings on GoArmyEd. You can find instructions to verify this here: https://www.goarmyed.com/public/public_help-browser_settings.aspx#IECompataibility

  3. Your DoD certificate installed on your machine may need to be updated. Access either of the following links for more information on how to update the certificate.
a. From public CAC page: https://militarycac.com/dodcerts.htm
b. From DISA’s website: http://iase.disa.mil/pki-pke/getting_started/Pages/windows.aspx

If you are still unable to log in with your CAC after completing these steps, please create a Helpdesk case with the following information so that we can better assist you in troubleshooting:

  1. How old is the CAC you are using?
  2. What version of Internet Explorer are you using?
  3. What certificates are installed on your computer (navigate to Internet Options > Content > Certificates to access this information)?
  4. Are you using a Personal Computer or Government computer?
  5. Are others at your installation also able to log in with their CAC?


Please Note: The CAC login functionality is not compatible with browsers using a proxy server at this time. Users who are on a proxy - enabled network will have to use their username and password in order to access GoArmyEd.

Due to the local nature of browser and computer settings that may impact Smart Card Log In, Most users will be able to log in with their CAC to GoArmyEd, but some users will only be able to use their user name and password. If you are unable to access the site with your user name and password, please contact the GoArmyEd Helpdesk for further support.