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GoArmyEd Information Portal for Ft Hood Education Center


Fort Hood

Education Services Division
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 15 November 2018 (1300-1500) 
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The Fort Hood Education Center is located in the Soldier Development Center (SDC)
Building 33009 761st Tank Battalion Avenue
254-287-4824, 4432, 4824 
 Counseling Hours
Monday, Tuesday, Wednesday, Friday 0900-1600
Thursday 1200-1600
Closed on National Holidays
Open on Most Training Holidays
Helpful Contact Info 

Lead Counselor                                   Jennifer Anderson    254-288-6313      jennifer.m.anderson66.civ@mail.mil

Credentialing Assistance Program  Jennifer Arceneaux     254-285-5701        jennifer.e.arceneaux.ctr@mail.mil


Testing Officer                                                          Ruth Riggins                254-287-7605        annie.r.riggins.civ@mail.mil


 College Programs Manager               Frances Judkins          254-287-4844        frances.c.judkins.civ@mail.mil


 Career Skills Program Manager        Roland Larson             254-287-6518        roland.s.larson.civ@mail.mil

Building Manager                                                     Ivan Negron                 254-287-0615      ivan.negron.civ@mail.mil


Facility Reservations                         James Stockman          254-287-2986        james.d.stockman.ctr@mail.mil


Central Texas College                                                        Regina Pomerlee          254-287-8126        regina.pomerlee@ctc.edu

Excelsior College                                Richard Hernandez       254-768-7894        rhernandez2@excelsior.edu                  


Texas A&M Central Texas               Robert Wells                  254-519-5488        r.wells@tamuct.edu

University of Maryland University College   Quynh Nguyen   301-852-1696   baseadvisor@umuc.edu
University of Maryland University College   Corwin Facey     202-336-9650   baseadvisor@umuc.edu   
Upper Iowa University                                       Xarhya Wulf         800-533-4150   fthood@uiu.edu


Multi-use Learning Facility (Computer Lab)                                       254-287-5839       Room H206


Advantages of Credentialing

Gain Credibility: If you are early on in your career and want to establish yourself, getting a certification can provide a stamp of approval from an objective organization. Another situation where an industry credential can help you gain credibility is when you have a college degree in an unrelated field or if you don’t have a college degree. A certification is proof that you know what you’re doing. It provides external validation that you have the skills needed to succeed.

Increase Your Marketability: If you are in the job market or considering a change, certifications can give you an advantage during the hiring process and help you stand out in a competitive market. According to a survey by HR.com, “100 percent of respondents agreed that industry certifications are preferred during the hiring process, in both new hire and internal employee placement scenarios. Certifications provide status to those who have proven their knowledge and give employers a benchmark standard for measuring employee candidates.”

Employer Preference: Employers often list industry credentials as a "preferred" qualification on their jobs ads. Unless individuals are required by law to hold a credential in order to practice in a profession, employers often list industry credentials as a preference so they don't screen out too many candidates. However, being a voluntary credential holder will definitely help you stand out because you pursued a rigorous process to earn the credential of your own volition.

Increase Your Chances for a Promotion or Advancement: In this case, it helps to review job postings for the type of positions to which you aspire. Find some examples of your perfect future job. Do they require or prefer a master’s degree or specific certifications? If you’re hoping to take on a new role in your current organization, what types of credentials do people in those positions have? Check out their LinkedIn profiles, or buy them coffee and ask them what they think is needed to advance in your organization. If you are ready for the next step, getting a certification can provide visibility and help you stand out among your peers.

Personal Satisfaction and Professional Development: In the talent development world, we often hear the lament, “I’m so busy helping everyone else develop themselves that I don’t have time to develop myself!” One of the most common reasons individuals pursue a certification is to validate their knowledge and increase their confidence at work. If you are feeling a bit stale, setting a goal to achieve an industry certification can be just what you need to get your juices flowing. In addition, achieving a certification can give you greater confidence that you are a subject matter expert. Many ATD credential holders say that they valued the process of certification and the ability to connect with other professionals in the field.

Earn More Money: If your primary goal is to earn more money, keep in mind that the surest way to earn more in the talent development field is to move into a management role. According to the 2017 ATD survey, How Does Your Pay Stack Up?, “Salary depends on many factors, but span of control is one of the most important. The median salary for individual contributors was $70,000 to $79,999, while that for team leaders or above was $90,000 to $99,999.” So, if your goal is to earn more money, look at the credentials that employers are requiring for leadership positions and what credentials leaders in the field have most often. “In career fields that value certifications, they carry significant salary premium (as much as 18 percent in our sample),” according to the research report The Narrow Ladder: The Value of Industry Certifications in the Job Market.

Gain New Skills and Knowledge: If you are trying to build your knowledge in a specific area or stay up-to-date on technology, you may want to focus on a workshop or course that addresses the specific need. For example, if you need to learn more about using an e-learning platform, there are probably online courses you can take to get sufficient training. Remember that you need to use that knowledge if you’re going to cement your learning, so be sure to have a plan to put your newfound knowledge to work on the job.

Become an Independent Consultant: If this is your main motivation, it’s important to get a credential that carries weight in your industry. To be viewed as an expert, it helps to have a credential that others perceive as difficult to achieve; if everyone has the credential, it doesn’t make you stand out as much as if the credential is scarcer. Make sure any credential is from an organization that is credible and well-respected in your field.

So, if your goal is to gain professional credibility, earn more money, stand out in a competitive job market, or learn and grow in your profession, pursuing a certification may be right for you.


Sergeant First Class Ramon Edward Bayer

SFC Ramon Edward Bayer, 89th Military Police Equal Opportunity Adviser,

is the first Phantom Warrior to successfully submit his Credentialing Assistance application packet. 

When he heard about the new credentialing program, SFC Bayer recognized it as a good opportunity to help him be better prepared for his transition back to the civilian world when he retires in about three years. He quickly got himself to the Ed Center and, according to him, “the stars aligned and I met Mr. Soto. He helped me every step of the way. I think I would have given up if it weren’t for his encouragement and guidance.” 


Education Counselor, Victor Soto, gives all the credit to SFC Bayer. He actually led the way. He was engaged and proactive, responding quickly to any requests for additional information or

documentation, and alwaysfollowing up.”


Kudos to SFC Bayer, who is leading by example. What advice would he offer other Soldiers?   To leaders, I would ask them to support their subordinate’s participation in the credentialing and other education programs. I have been fortunate to get tremendous support from my brigade, CSM Sneed, and my company, 1SG Wilson. To other Soldiers, I encourage you to get to the Ed Center. Find something you’re interested in and go for it.”

SFC Bayer has been a Soldier his entire adult life. As he begins to think about retirement, he is determined to prepare himself. “Transitioning is pretty scary. These credentials will help me become more competitive.” 


For more information on the Credentialing Assistance Program, visit your Fort Hood Education Center