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Additional Technology Support for eArmyU Laptop Soldiers

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Soldiers who joined eArmyU under the Laptop Option received a technology package consisting of a laptop computer, carrying case, security cable, and various support software, including an anti-virus application. 

Where Can a Soldier Get Technical Support

Soldiers should seek technical support from a qualified vendor in the Soldier's geographical area.

Create Helpdesk Case  /  Find Helpdesk Case

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eArmyU Laptop Specific Information



eArmyU Laptop Training Guide

The following training guide outlines instructions for eligible eArmyU laptop recipients for maintaining their laptop and using Fiberlink as the Internet Service Provider. Fiberlink is available only to Soldiers, who are in a current eArmyU Technology Package (Laptop) Participation Agreement at the point of course enrollment, and enroll in an eArmyU class.

eArmyU Laptop Training Guide - .pdf

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Virus Information

GoArmyEd is not obligated contractually to provide technical support for virus-related issues or problems with eArmyU technology packages. Technicians attempt to provide Soldiers with basic support for virus issues. Historically, when a virus attack affects a large number of eArmyU Soldiers, it may take up to 3 weeks before support may be available. If a Soldier’s need for support is urgent because of a virus attack, the Soldier is encouraged to seek technical support from a commercial vendor in the Soldier’s geographical area and use a non-infected computer to keep up with class work. Students should be reminded by Army Education Counselors that they are responsible for protecting their systems against virus attacks. Students can download patches and Symantec Norton Antivirus free of charge by logging onto Army Knowledge Online (AKO) and enter “antivirus services” in the search field to seek antivirus support information.

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Insurance Information

Students should protect their laptops from theft, accidental damage, or other disasters not covered by the laptop warranty. Students with homeowner’s or renter’s insurance coverage are strongly encouraged to contact their insurance company since their laptops may already be covered under their existing policy.

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Do's and Don'ts of Maintaining Your Technology

Laptop Do's:

  • Do de-fragment your system once a week, at a minimum. View Windows Help for assistance with this process.
  • Do keep your system free from dust and dirt particles.
  • Do use only the software provided by eArmyU.
  • Do keep your virus protection up to date.

Laptop Don'ts:

  • Don't drop the system. If you drop the system and the LCD screen breaks, you will have to pay for repairs. Neither the Army, nor the prime contractor, nor the vendor will provide repairs for abused or broken LCD screens. You will have to pay for these repairs yourself. They are not covered by the warranty.
  • Don't spill any liquid, such as coffee, soda, or water on the keyboard. Liquid damage of any kind is not covered by the warranty.
  • Don't overload your system with miscellaneous games, pictures, programs, and music. They consume too much memory space on your hard drive and may degrade system performance.
  • Do not download third party software such as software that provides free music. Such software can act as spyware that keeps track of sites you visit, and then sells your email address to other companies. This results in you receiving SPAM mail, continuous pop-ups, and viruses, all of which will hinder or prevent you from working on your courses.

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Important Frequently Asked Questions

  1. Should I insure my eArmyU Laptop?

    Yes! Experience has shown that you would be wise to protect your laptop from theft, accidental damage, or other disasters. There are many companies you can contact to purchase this insurance. If you have homeowner's or renter's insurance, your computer may be covered already under that policy. You should check with your insurance company to be sure.

  2. What kind of technical support does eArmyU provide?
    • eArmyU technicians will provide software support, such as Fiberlink only to Soldiers, who are in a current eArmyU Technology Package (Laptop) Participation Agreement at the point of course enrollment, and enroll in an eArmyU class.
    • Soldiers are responsible for protecting their technology package from viruses by regularly downloading Microsoft patches and using antivirus software which is available at no cost through the Army. Students can download patches and Symantec Norton Antivirus free of charge by logging onto Army Knowledge Online (AKO) and enter “antivirus services” in the search field to seek antivirus support information.
  3. What kind of technical support does eArmyU NOT provide? eArmyU does not provide technical support for third party (i.e., non-program) software or hardware the student has installed.
  4. How do I keep my system from getting viruses?
    • Keep the Norton Antivirus application updated.
    • Install all of the critical updates from Microsoft.
    • Scan the system for viruses at least once a week.
    • Do not open any messages that appear odd or are from a sender you do not recognize. For laptops that are no longer under warranty eArmyU technicians will continue to provide software support for the original image, such as re-imaging and installing a Fiberlink Internet Service Provider (ISP). Software support is provided on a first-come, first-served basis, but warranty repairs take precedence.

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Microsoft Windows Upgrades

It is recommended that Soldiers install all updates and patches when they are released by Microsoft.

To allow windows to update your operating system automatically via their website, please visit the following link and follow the on-screen instructions: Windows Update.

You may also configure your laptop to update your windows system automatically through the control panel. Follow the directions below to configure your computer.

NOTE: The following information was taken from Microsoft's informational website support.microsoft.com. You may access the same information at: http://support.microsoft.com/default.aspx?scid=kb;en-us;327838

In Windows XP or Windows Server 2003
To configure a schedule for Automatic Updates:
  1. Click Start, click Control Panel, and then double-click System.
  2. On the Automatic Updates tab, click Automatically download the updates, and install them on the schedule that I specify.
  3. Click to select the day and time that you want to download and install updates.
When critical updates are detected, Automatic Updates automatically downloads these updates in the background while you are connected to the Internet. After the download is complete, Automatic Updates waits until the scheduled day and time to install the updates. On the scheduled day and time, all local users receive the following message that has a five minute countdown timer:

Windows is ready to begin installing the updates available for your computer.

Do you want Windows to install the updates now?

(Windows will restart your computer if no action is taken within 5:00 minutes)

If you are logged on as an administrator, when you receive this message, you can either click Yes to install the updates or click No to have Automatic Updates install the updates at the next scheduled day and time. If you do not take any action in five minutes, Windows automatically installs the updates.

IMPORTANT: You may have to restart your computer to complete the update installation.

In Windows 2000
To configure a schedule for Automatic Updates:
  1. Click Start, click Control Panel, and then double-click Automatic Updates.
  2. Click Automatically download the updates, and install them on the schedule that I specify.
  3. Click to select the day and time that you want to download and install updates.
When critical updates are detected, Automatic Updates automatically downloads these updates in the background while you are connected to the Internet. After the download is complete, Automatic Updates waits until the scheduled day and time to install the updates. On the scheduled day and time, all local users receive the following message that has a five minute countdown timer:

Windows is ready to begin installing the updates available for your computer.

Do you want Windows to install the updates now?

(Windows will restart your computer if no action is taken within 5:00 minutes)

If you are logged on as an administrator, when you receive this message, you can either click Yes to install the updates or click No to have Automatic Updates install the updates at the next scheduled day and time. If you do not take any action in five minutes, Windows automatically installs the updates.

IMPORTANT: You may have to restart your computer to complete the update installation.

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Microsoft License Agreement/Product Use Rights

Microsoft issues specific use rights and restrictions on all software. Please be sure to review their terms and conditions below.

Download Microsoft License Agreement - .pdf

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